Shipping & Delivery

Q: How long will it take to receive my order?

A: For orders within Peninsular Malaysia, delivery typically takes 3-5 working days. For Sabah & Sarawak, please allow 1-3 working days.

Q: Do you offer free shipping?

A: Yes! We offer free shipping for orders above RM200 nationwide.

Q: Which courier service do you use?

A: We use trusted courier partners like Ninja Van and J&T Express to ensure safe and timely delivery of your items.

Orders & Payment

Q: What payment methods do you accept?

A: We accept all major payment methods including:

• Online Banking (FPX)
• Credit/Debit Cards
• E-wallets (Touch 'n Go, GrabPay)
• Cash on Delivery (COD)

Q: Is it safe to purchase from your website?

A: Yes, our website uses secure SSL encryption to protect your personal and payment information. We also use trusted payment gateways to process all transactions.

Q: How can I track my order?

A: Once your order is shipped, you'll receive a tracking number via email or SMS. You can use this to track your package on our website or directly through the courier's platform.

Returns & Refunds

Q: What is your return policy?

A: We accept returns within 7 days of delivery if the item is unused and in its original packaging. Please contact our customer service team to initiate a return.

Q: How long does it take to process a refund?

A: Once we receive and verify your returned item, refunds will be processed within 3-5 working days. The amount will be credited back to your original payment method.

Product Information

Q: Are your products authentic?

A: Yes, we guarantee that all our products are 100% authentic. We source directly from authorized suppliers and manufacturers.

Q: What if I receive a defective product?

A: Please contact us within 24 hours of receiving the product with photos of the defect. We'll arrange for a replacement or refund based on your preference.

Account & Privacy

Q: Do I need to create an account to make a purchase?

A: No, you can check out as a guest. However, creating an account helps you track orders and saves your delivery information for future purchases.

Q: Is my personal information secure?

A: Yes, we take data privacy seriously. Your personal information is encrypted and never shared with third parties. Please refer to our Privacy Policy for more details.